Get in touch
Step 1: Get in touch with your dedicated point of contact
Please let us know what your complaint relates to and how you think it should be resolved, either:
- by calling your dedicated relationship contact
- via e-mail to your dedicated relationship contact
- by writing to the office where your account is managed
We will then contact you to discuss your complaint and gather all the information that will help us to investigate the issue you have raised. We aim to resolve any complaint within 48 working hours and promise to keep you informed throughout the process. We will call you to explain what we are doing to resolve the issue and will also respond to you in writing.