Contact our team
Step 1: In many cases, your dedicated point of contact will aim to resolve any issues you have.
When you speak to the team, please let them know what your complaint relates to and how we can help you. You can get in touch by either calling, emailing or writing to your dedicated relationship manager.
We’ll do everything we can to help you as quickly as possible without having to take your complaint further. To do this, we’ll discuss your concerns and gather all the information to help us investigate the issue you have raised. Our aim is to resolve complaints within 48 working hours of your initial contact. We will keep you updated throughout this process, so you understand what we are doing to help you, as well as provide details of our decision in writing.