Invoice Finance Client Online Support

Client Online Training Materials - Invoice Finance

If you have an invoice finance facililty, please access the training material below appropriate to the service you have with ourselves

Bitesize Video

Bitesize Video

These short videos give you a brief introduction to Client Online's main functions.


Invoice Discounting

Elearning Presentations

E-Learning Presentations

These videos contain individual guides to key functions in Client Online.


Invoice Discounting

PDF User Guides

PDF User Guides

The user guides take you through every aspect of Client Online and gives you a step-by-step guide to each function.

Factoring User Guide

Invoice Discounting User Guide

Scheduled Upload

Schedule Upload PDF and E-Learning

User Guide and short video taking you through the process to upload invoices

Scheduled Upload PDF

Scheduled Upload E-Learning

Client Online Help

Contact the Bibby Financial Services Client Online Service Desk between 8.00am and 6.00pm, Monday to Friday on 0800 783 0314 or email should you require any technical support.

The support desk will be able to answer any technical queries you may have on:

  • Issues accessing Client Online
  • How to use Client Online
  • Problems with the Client Online system

Additional Services

Our Additional Services can help your business gain faster access to cash as well as additional funding and issues relating to non-payment of customer debt.

For information and fee details please download the datasheets below

Additional Services

International Additional Services

Trade Additional Services

Documents to download

If you have a Factoring Facility with Bad Debt Protection with Bibby Financial Services, you can download a copy of A Guide to Your Bad Debt Protection Facility here. Copies of the forms for requesting new customer account limit and increase customer limit can also be downloaded from here:

Increase Customer Limit Form

New Customer Account Limit Form

Bad Debt Protection