FAQs

  1. How do I upload my invoices?
  2. How quickly will funds be available?
  3. Will Client Online we available 24/7?
  4. Can I still call my local contact to request payments or do I have to now request payments via the system?
  5. Who will be able to help with any queries we may have on Client Online?
  6. Will my day to day contacts at Bibby Financial Services change?
  1. How do I upload my invoices?

    This process is documented in the training materials for ID and Factoring. If you currently upload your invoices through E3, the same facility will be set-up for you when you move onto Client Online.

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  2. How quickly will funds be available?

    Funds will be made available to you based on the same approval process that you currently have with us. We will continue to verify invoices and follow the standard terms of the agreement we have with you.

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  3. Will Client Online we available 24/7?

    There will be a period overnight where the system is unavailable due to essential backups being run. This is the equivalent to the current system balancing but has the advantage of being outside of the working day between the hours of 11pm and 3am.

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  4. Can I still call my local contact to request payments or do I have to now request payments via the system?

    Client Online provides added functionality that enables you to request payments of available funds via the system however if you prefer you can of course continue to call your local contact to request payment of funds.

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  5. Who will be able to help with any queries we may have on Client Online?

    In addition to your local day to day contacts the Client Online Service Desk is available to provide any technical support you may require. They can be contacted on 0800 818368 from ROI or 0800 7830314 from the UK or Northern Ireland or via email at support@bibbyclient.com.

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  6. Will my day to day contacts at Bibby Financial Services change?

    No not at all. Your local dedicated contacts will remain the same and are available to assist you with any queries you have on Client Online or indeed any aspect of your facility with ourselves.

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